Why do five star patient ratings matter? [Infographic]


Guest post by Maisie Haris Access to healthcare remains insufficient. It is highly reliant on employment benefits and geographic locale. Nearly 31% of employed Hispanic adults, for example, say they do not have health insurance, and 24% report no usual source for healthcare at all. Additionally, immigrants need proof of five years of residency in…
Asking for feedback is simple, but not easy. All of us crave to know how we measure up in this crowded world. Asking for patient reviews requires humility as well as an understanding of their importance. Knowing how to get patient reviews is critical for improving a clinician’s rating and care. A few clinicians and…
Scheduling recalls with your existing patients is one of the best ways to keep them healthy, improve goodwill and maintain good cash flow. Your existing patients or clients are your: Priority for attention and care Least expensive appointments to secure Biggest potential advocates or detractors Recalls are not for every specialty. They work best for…
The internet is truly magic. But all magic comes with a price. And its price in healthcare is the hordes of internet trolls leaving bad patient reviews that puts Tolkien’s fiction to shame. These trolls are meaner than anything Bilbo encountered. It is impossible to avoid them. For example, even the very best restaurants in…
Shorten the patient self-scheduling workflow Regardless of what you use for patient scheduling, make it as easy as possible for patients. Having a short, encrypted website appointment request form is one such way. Patients hate multistep website processes. In ecommerce, for example, 43% of consumers abandon their carts due to account creation or a difficult…
A medical office manager gets a confusing EOB denial. She pastes the explanation — patient name, procedure code, insurance details — into ChatGPT and asks it to decode the denial in plain English. She gets a clear answer in 10 seconds. She resolves the claim. Everybody wins. Except now there’s protected health information sitting on…

Provider Spotlight: Dr. Mary Britain Blankenship of Spruce MD Integrated Medicine 💙✨🩺 In this spotlight, we sit down with Dr. Mary Britain Blankenship, founder of Spruce MD Integrated Medicine, to hear the journey that led her from hospital and internal medicine into integrative care. Driven by a desire to move past treating end-stage disease and…