Why do five star patient ratings matter? [Infographic]


Patient portal self-scheduling Most reputable EHRs in the ambulatory setting offer self-scheduling through a patient portal. If your EHR offers a patient portal, enable it. Track the percentage of patients who have been registered with the patient portal. This figure is your patient portal enrollment. Keep an eye on the proportion of inactive users (i.e….
Online ratings and reviews increasingly drive consumer decisions. Your online ratings determine how easy it is for prospective patients to find you and whether they book you. Ratings also influence how your existing patients and peers perceive you. They are often the first impression that someone has of you and your practice. Providing great care…
Guest post by Maisie Haris Access to healthcare remains insufficient. It is highly reliant on employment benefits and geographic locale. Nearly 31% of employed Hispanic adults, for example, say they do not have health insurance, and 24% report no usual source for healthcare at all. Additionally, immigrants need proof of five years of residency in…
It is critical to know how long your patients stay with you for forecasting revenue. We will refer to this metric as your Patient Recall Time. Patient recall time influences patient lifetime value a lot. It allows you to better budget marketing expenses. Additionally, it can help you predict capacity and future staffing needs. EHRs…
Scheduling recalls with your existing patients is one of the best ways to keep them healthy, improve goodwill and maintain good cash flow. Your existing patients or clients are your: Priority for attention and care Least expensive appointments to secure Biggest potential advocates or detractors Recalls are not for every specialty. They work best for…
You probably already have a patient portal. Over 90% of private medical practices do. Most Electronic Healthcare Record systems (EHRs) include a patient portal feature. They have been pressured to do so by regulations and a more competitive market. CMS requires you offer a patient portal for a Merit-Based Incentive Payment System (MIPS) measure. This…

Everyone loves the idea of automation—it feels like the future. But when clinics try to automate real workflows, it’s like opening a closet and having everything fall on your head. The trick isn’t just to automate—it’s to automate the right thing. And that means solving a real problem at the right point in your business.

Provider Spotlight: Marcelli Pascal-Rodriguez of Transformation Health Services 💙✨🩺 In this spotlight, we sit down with Marcelli Pascal-Rodriguez, founder of Transformation Health Services, to hear the heartfelt journey that led him to open his own practice. Driven by a deep desire to serve his community with compassion and dignity, Marcelli built Transformation Health Services to