Texting for recalls and preventative health

Scheduling recalls with your existing patients is one of the best ways to keep them healthy, improve goodwill and maintain good cash flow. Your existing patients or clients are your: Priority for attention and care Least expensive appointments to secure Biggest potential advocates or detractors Recalls are not for every specialty. They work best for Read more about Texting for recalls and preventative health[…]

How to text patient appointment reminders

If you have not yet begun to use text messaging for your practice, appointment reminders might be the best place to start. They can greatly increase revenue, are easy to implement, and they save your staff time. Most importantly, patients want them. Many EHRs include text message appointment reminders in their scheduling or access functionality. Read more about How to text patient appointment reminders[…]

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Why you should text your patients

In this busy world, how are you supposed to get your patients to pay attention to what matters most: their health?  How do you cut through the noise to remind patients about appointments, preventive care, and  important announcements? You have a big advantage. You have a personal connection with your patients and clients. They know Read more about Why you should text your patients[…]

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Find Patient Churn Rate (PLV part 4)

One thing is for sure. Patient churn rate is the hardest metric of patient lifetime value to accurately determine. What is patient churn rate and patient lifespan? Patient lifespan is the number of time periods (e.g. years) a patient sees you, on average.  Patient churn rate is the percentage of patients that leave your practice Read more about Find Patient Churn Rate (PLV part 4)[…]

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Find Patient Recall Time and Rate (PLV part 3)

It is critical to know how long your patients stay with you for forecasting revenue. We will refer to this metric as your Patient Recall Time. Patient recall time influences patient lifetime value a lot. It allows you to better budget marketing expenses. Additionally, it can help you predict capacity and future staffing needs. EHRs Read more about Find Patient Recall Time and Rate (PLV part 3)[…]

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Find Gross Profit per Appointment (PLV part 2)

The first step to find patient lifetime value is to find gross profit per appointment. That is, the amount of real money you make from each appointment.  It is reduced by the direct costs you incur for each appointment. Why use Gross Profit instead of Gross Revenue or Net Profit? Healthcare providers may have a Read more about Find Gross Profit per Appointment (PLV part 2)[…]

What is Patient Lifetime Value? (PLV part 1)

What is Patient Lifetime Value, exactly? Simply put, it is an estimate of the total money you receive for services for a patient (or client) during their lifetime. The term is a bit off putting. How does “do no harm” align with viewing a patient in terms of dollars? It may not be as antithetical to Read more about What is Patient Lifetime Value? (PLV part 1)[…]

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