How to make patient self-scheduling easy
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How to make patient self-scheduling easy

ByJon

Shorten the patient self-scheduling workflow Regardless of what you use for patient scheduling, make it as easy as possible for patients. Having a short, encrypted website appointment request form is one such way. Patients hate multistep website processes. In ecommerce, for example, 43% of consumers abandon their carts due to account creation or a difficult…

3 patient self-scheduling workflows for private practices
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3 patient self-scheduling workflows for private practices

ByJon

Setting up patient self-scheduling If you allow patients to self-schedule appointments, how will these appointments get on your calendar? How do you prevent overbookings? How can you be sure that the dates and times that the patient sees are actually open? If your EHR offers scheduling through a patient portal, it should handle the conflict…

Finding a patient self-scheduling vendor
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Finding a patient self-scheduling vendor

ByJon

Patient portal self-scheduling Most reputable EHRs in the ambulatory setting offer self-scheduling through a patient portal. If your EHR offers a patient portal, enable it. Track the percentage of patients who have been registered with the patient portal. This figure is your patient portal enrollment. Keep an eye on the proportion of inactive users (i.e….

Patient self-scheduling is a necessity
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Patient self-scheduling is a necessity

ByJon

When was the last time you booked a flight by calling the airline? Can you recall a recent phone conversation with a hotel clerk to book a room?  You are not likely surprised that 82% of travel bookings occur via an app or website. And yet, patients frequently cite difficulty booking appointments with healthcare providers. …

4 ways to boost patient portal adoption
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4 ways to boost patient portal adoption

ByJon

You probably already have a patient portal. Over 90% of private medical practices do. Most Electronic Healthcare Record systems (EHRs) include a patient portal feature. They have been pressured to do so by regulations and a more competitive market. CMS requires you offer a patient portal for a Merit-Based Incentive Payment System (MIPS) measure. This…

How to text patient appointment reminders
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How to text patient appointment reminders

ByJon

If you have not yet begun to use text messaging for your practice, appointment reminders might be the best place to start. They can greatly increase revenue, are easy to implement, and they save your staff time. Most importantly, patients want them. Many EHRs include text message appointment reminders in their scheduling or access functionality….