How Upskilling Can Improve the Healthcare Industry
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How Upskilling Can Improve the Healthcare Industry

Healthcare is one of the most critical industries, but it is currently facing severe labor shortages. An article on Healthcare Finance News reports that the staffing and skills shortage can be gleaned from the staggering rise in vacancies for the in-demand role of nursing, growing as much as 351% compared to 2022. The talent shortage is also…

How to make patient self-scheduling easy
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How to make patient self-scheduling easy

Shorten the patient self-scheduling workflow Regardless of what you use for patient scheduling, make it as easy as possible for patients. Having a short, encrypted website appointment request form is one such way. Patients hate multistep website processes. In ecommerce, for example, 43% of consumers abandon their carts due to account creation or a difficult…

3 patient self-scheduling workflows for private practices
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3 patient self-scheduling workflows for private practices

Setting up patient self-scheduling If you allow patients to self-schedule appointments, how will these appointments get on your calendar? How do you prevent overbookings? How can you be sure that the dates and times that the patient sees are actually open? If your EHR offers scheduling through a patient portal, it should handle the conflict…

Finding a patient self-scheduling vendor
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Finding a patient self-scheduling vendor

Patient portal self-scheduling Most reputable EHRs in the ambulatory setting offer self-scheduling through a patient portal. If your EHR offers a patient portal, enable it. Track the percentage of patients who have been registered with the patient portal. This figure is your patient portal enrollment. Keep an eye on the proportion of inactive users (i.e….

4 ways to boost patient portal adoption
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4 ways to boost patient portal adoption

You probably already have a patient portal. Over 90% of private medical practices do. Most Electronic Healthcare Record systems (EHRs) include a patient portal feature. They have been pressured to do so by regulations and a more competitive market. CMS requires you offer a patient portal for a Merit-Based Incentive Payment System (MIPS) measure. This…

Texting for patient payments, estimates, and insurance verification
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Texting for patient payments, estimates, and insurance verification

Text messaging for patient payments Patient payments are hard to collect If you bill patients, you know that it is challenging to collect out-of-pocket. A report by McKinsey found that “…provider collection rates run at 50 to 70 percent for small-dollar liabilities for insured patients and fall to about 10 percent for self-pay patients.” The…

Texting for recalls and preventative health
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Texting for recalls and preventative health

Scheduling recalls with your existing patients is one of the best ways to keep them healthy, improve goodwill and maintain good cash flow. Your existing patients or clients are your: Priority for attention and care Least expensive appointments to secure Biggest potential advocates or detractors Recalls are not for every specialty. They work best for…

Texting for patient reviews and ratings
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Texting for patient reviews and ratings

Online ratings and reviews increasingly drive consumer decisions. Your online ratings determine how easy it is for prospective patients to find you and whether they book you.  Ratings also influence how your existing patients and peers perceive you. They are often the first impression that someone has of you and your practice. Providing great care…