When was the last time you booked a flight by calling the airline? Can you recall a recent phone conversation with a hotel clerk to book a room? You are not likely surprised that 82% of travel bookings occur via an app or website. And yet, patients frequently cite difficulty booking appointments with healthcare providers. …
You probably already have a patient portal. Over 90% of private medical practices do. Most Electronic Healthcare Record systems (EHRs) include a patient portal feature. They have been pressured to do so by regulations and a more competitive market. CMS requires you offer a patient portal for a Merit-Based Incentive Payment System (MIPS) measure. This…
From many years of helping people in ALL kinds of ways, Kelly Gordon opened up her own practice, Embrace Wellness, LLC. Helping kiddos is what she does best! Parents, listen up, this one is for you! Hear Kelly talk about: 1. Her journey to working with kids 2. Best advice for parents! 3. What therapy…
Text messaging for patient payments Patient payments are hard to collect If you bill patients, you know that it is challenging to collect out-of-pocket. A report by McKinsey found that “…provider collection rates run at 50 to 70 percent for small-dollar liabilities for insured patients and fall to about 10 percent for self-pay patients.” The…
Scheduling recalls with your existing patients is one of the best ways to keep them healthy, improve goodwill and maintain good cash flow. Your existing patients or clients are your: Priority for attention and care Least expensive appointments to secure Biggest potential advocates or detractors Recalls are not for every specialty. They work best for…
Online ratings and reviews increasingly drive consumer decisions. Your online ratings determine how easy it is for prospective patients to find you and whether they book you. Ratings also influence how your existing patients and peers perceive you. They are often the first impression that someone has of you and your practice. Providing great care…
Enrolling patients in text messages for non-transactional messages can be difficult. If your practices sees hundreds or thousands of patients, you will need a strong communication plan. We have put together 5 tips to help you increase sign ups for patient text messaging.
Is your practice sending text message reminders for patient appointments? If not, you should review why texting your patients can help both them and you. If it is, what’s next? You may want to begin texting patients about important announcements. Texting announcements is productive Office availability announcements do not require marketing or advertising consent. We…
If you have not yet begun to use text messaging for your practice, appointment reminders might be the best place to start. They can greatly increase revenue, are easy to implement, and they save your staff time. Most importantly, patients want them. Many EHRs include text message appointment reminders in their scheduling or access functionality….
You’re juggling reminders, referrals, reviews, and revenue—while your team burns time across five tools and 20 browser tabs. A CRM can clean that up. The right one makes your business faster. The wrong one makes it slower—forever. But here’s the trick: it’s not about features. What matters most is how easy it is to connect,…
Provider Spotlight: Dr. Candice Escalea of Prestige Ankle & Foot Care LLC 🦶✨🌿 In this spotlight, we sit down with Dr. Candice Escalea, founder of Prestige Ankle & Foot Care LLC, to talk about her inspiring journey to opening her own podiatry practice and why she takes a more holistic approach to foot and ankle…
