There are dozens of viable apps and vendors that provide HIPAA compliant text messaging for patients.
We have assembled our top four picks for solo providers, medical practices, hospitals, and provider groups with developer support.
Let us know if you need support with more nuanced workflows or implementing any of the below options.
Top patient text messaging apps
|OhMD||Two-way SMS and text remindersLess features but all of the essentials are includedCompetitive pricing for small and medium size medical practicesPatient engagement tools include telehealth, electronic forms, website chat, and moreSmaller company with more personalized support|
|NexHealth||Two-way SMS, text reminders and patient engagement platformIncludes scheduling, reminders, recalls, payments and moreIncludes a patient engagement platformNative API with integrations with about 50 EHRsInitial focus on dental practices|
|TigerConnect||Longstanding text messaging vendor in healthcareCompetitive pricing for text messaging alone; additional features cost more moneyNew patient engagement tools including SMS broadcasts, scheduler application, and virtual waiting roomMessages are hosted securely over SSL after patient authenticates with Date of Birth or Two-Factor AuthenticationPatient requires smartphone with data to view texts|
|Twilio||Powerful API that is trusted by hundreds of thousands of companies and millions of developersAble to create any text messaging workflow imaginableRequires experienced developers to build custom application|
Patient text messaging features comparison
|Two-Way SMSPatients can reply to your text messages securely||x||x||x||x|
|SMS appointment reminders||x||x||x||x|
|SMS marketingBroadcast SMS messages to your entire practice||x||x||x||x|
|SMS automated scheduling||o||x||x||x|
|Free version available||o||x||o||o|
|No recipient data plan/internet required||o||x||x||x|
|No patient application download required||x||x||x||x|
|No developer required||x||x||x||o|
|Web interfaceAccessible securely from any web browser with an internet connection||x||x||x||o|
|Patient engagement suiteDigital tools for telehealth, forms, payment, recalls & reviews||Good||Good||Great||None|
|EHR Integration||Limited||Good||Great||Developer required|
|Pricing||$>100 / month for 10 licenses (minimum)||$>100 / month (for two-way texting)||$300-$500 / month(text messaging)||Pay per text (wholesale)|