Best HIPAA compliant text messaging apps

There are dozens of viable apps and vendors that provide HIPAA compliant text messaging for patients.

We have assembled our top four picks for solo providers, medical practices, hospitals, and provider groups with developer support.

Let us know if you need support with more nuanced workflows or implementing any of the below options.

Top patient text messaging apps

OhMDTwo-way SMS and text remindersLess features but all of the essentials are includedCompetitive pricing for small and medium size medical practicesPatient engagement tools include telehealth, electronic forms, website chat, and moreSmaller company with more personalized support
NexHealthTwo-way SMS, text reminders and patient engagement platformIncludes scheduling, reminders, recalls, payments and moreIncludes a patient engagement platformNative API with integrations with about 50 EHRsInitial focus on dental practices
TigerConnectLongstanding text messaging vendor in healthcareCompetitive pricing for text messaging alone; additional features cost more moneyNew patient engagement tools including SMS broadcasts, scheduler application, and virtual waiting roomMessages are hosted securely over SSL after patient authenticates with Date of Birth or Two-Factor AuthenticationPatient requires smartphone with data to view texts
TwilioPowerful API that is trusted by hundreds of thousands of companies and millions of developersAble to create any text messaging workflow imaginableRequires experienced developers to build custom application

Patient text messaging features comparison

TigerConnectOhMDNexHealthTwilio
Two-Way SMSPatients can reply to your text messages securelyxxxx
SMS appointment remindersxxxx
SMS marketingBroadcast SMS messages to your entire practicexxxx
SMS automated schedulingoxxx
Free version availableoxoo
No recipient data plan/internet requiredoxxx
No patient application download requiredxxxx
No developer requiredxxxo
Web interfaceAccessible securely from any web browser with an internet connectionxxxo
Mobile applicationxxoo
Desktop applicationxooo
Patient engagement suiteDigital tools for telehealth, forms, payment, recalls & reviewsGoodGoodGreatNone
EHR IntegrationLimitedGoodGreatDeveloper required
Specialty focusNoneMedicalDentalNone
Pricing$>100 / month for 10 licenses (minimum)$>100 / month (for two-way texting)$300-$500 / month(text messaging)Pay per text (wholesale)

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