In this busy world, how are you supposed to get your patients to pay attention to what matters most: their health? How do you cut through the noise to remind patients about appointments, preventive care, and important announcements? You have a big advantage. You have a personal connection with your patients and clients. They know…
Patient churn rate is the most difficult metric of patient lifetime value to calculate. Before calculating it, be sure that you have found your max patient recall time and rate. What is patient churn rate and patient lifespan? Patient lifespan is the number of time periods (e.g. years) a patient sees you, on average. Patient…
It is critical to know how long your patients stay with you for forecasting revenue. We will refer to this metric as your Patient Recall Time. Patient recall time influences patient lifetime value a lot. It allows you to better budget marketing expenses. Additionally, it can help you predict capacity and future staffing needs. EHRs…
The first step to find patient lifetime value is to find gross profit per appointment. That is, the amount of real money you make from each appointment. It is reduced by the direct costs you incur for each appointment. Why use Gross Profit instead of Gross Revenue or Net Profit? Healthcare providers may have a…
What is Patient Lifetime Value, exactly? Simply put, it is an estimate of the total money you receive for services for a patient (or client) during their lifetime. The term is a bit off putting. How does “do no harm” align with viewing a patient in terms of dollars? It may not be as antithetical to…
You’re juggling reminders, referrals, reviews, and revenue—while your team burns time across five tools and 20 browser tabs. A CRM can clean that up. The right one makes your business faster. The wrong one makes it slower—forever. But here’s the trick: it’s not about features. What matters most is how easy it is to connect,…
Provider Spotlight: Dr. Ashley Thompson of New Beginnings Chiropractic 🌟💆♀️🌱 In this spotlight, we sit down with Dr. Thompson, founder of New Beginnings Chiropractic in Wichita, Kansas—a practice grounded in personalized healing. With a deep understanding that true wellness goes beyond symptom management, Dr. Thompson takes a root-cause approach to help her patients reclaim their…
