Why do five star patient ratings matter? [Infographic]
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- Growth and Scaling | Industry Insights | Reviews, Ratings, and Patient Satisfaction | Scheduling | Tips
2024 Digital Engagement Checklist for Private Practices
There are a lot of exciting digital changes in store for successful private healthcare practices in 2024. Take action on the following steps to make sure your practice’s digital web presence is healthy. Need help with any of these? Or someone to do it for you? Email [email protected] We can revamp your website in 30…
How to text patient appointment reminders
If you have not yet begun to use text messaging for your practice, appointment reminders might be the best place to start. They can greatly increase revenue, are easy to implement, and they save your staff time. Most importantly, patients want them. Many EHRs include text message appointment reminders in their scheduling or access functionality….
Find Patient Churn Rate (PLV part 4)
Patient churn rate is the most difficult metric of patient lifetime value to calculate. Before calculating it, be sure that you have found your max patient recall time and rate. What is patient churn rate and patient lifespan? Patient lifespan is the number of time periods (e.g. years) a patient sees you, on average. Patient…
Finding a patient self-scheduling vendor
Patient portal self-scheduling Most reputable EHRs in the ambulatory setting offer self-scheduling through a patient portal. If your EHR offers a patient portal, enable it. Track the percentage of patients who have been registered with the patient portal. This figure is your patient portal enrollment. Keep an eye on the proportion of inactive users (i.e….
How to get patient reviews to increase your ratings
Asking for feedback is simple, but not easy. All of us crave to know how we measure up in this crowded world. Asking for patient reviews requires humility as well as an understanding of their importance. Knowing how to get patient reviews is critical for improving a clinician’s rating and care. A few clinicians and…
Texting for recalls and preventative health
Scheduling recalls with your existing patients is one of the best ways to keep them healthy, improve goodwill and maintain good cash flow. Your existing patients or clients are your: Priority for attention and care Least expensive appointments to secure Biggest potential advocates or detractors Recalls are not for every specialty. They work best for…
