Why do five star patient ratings matter? [Infographic]
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Bad patient reviews ruin your practice. Get 20 scripts to fix.
The internet is truly magic. But all magic comes with a price. And its price in healthcare is the hordes of internet trolls leaving bad patient reviews that puts Tolkien’s fiction to shame. These trolls are meaner than anything Bilbo encountered. It is impossible to avoid them. For example, even the very best restaurants in…
How to make patient self-scheduling easy
Shorten the patient self-scheduling workflow Regardless of what you use for patient scheduling, make it as easy as possible for patients. Having a short, encrypted website appointment request form is one such way. Patients hate multistep website processes. In ecommerce, for example, 43% of consumers abandon their carts due to account creation or a difficult…
What is Patient Lifetime Value? (PLV part 1)
What is Patient Lifetime Value, exactly? Simply put, it is an estimate of the total money you receive for services for a patient (or client) during their lifetime. The term is a bit off putting. How does “do no harm” align with viewing a patient in terms of dollars? It may not be as antithetical to…
Watch “The Healer’s Website: 3 Keys to Maximize Visitor Experience”
Check out our recent interview with Denise O’Malley, the founder of You Define Wellness. During this episode, learn how to: What content you should include at the top of your website (above-the-fold) How to increase appointments with a call-to-action that works Tips to increase five star ratings and reviews
Find Patient Lifetime Value (PLV part 5)
In order to calculate patient lifetime value, you must first have your: Gross Profit per Appointment Patient Recall Rate Patient Lifespan (or Patient Churn Rate) Once you have these figures, finding Patient Lifetime Value is simple. The hard part is the pre-work. Patient Lifetime Value Formula Multiply your patient lifespan by your patient recall rate…
How to get patient reviews to increase your ratings
Asking for feedback is simple, but not easy. All of us crave to know how we measure up in this crowded world. Asking for patient reviews requires humility as well as an understanding of their importance. Knowing how to get patient reviews is critical for improving a clinician’s rating and care. A few clinicians and…
