3 patient self-scheduling workflows for private practices
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3 patient self-scheduling workflows for private practices

Setting up patient self-scheduling If you allow patients to self-schedule appointments, how will these appointments get on your calendar? How do you prevent overbookings? How can you be sure that the dates and times that the patient sees are actually open? If your EHR offers scheduling through a patient portal, it should handle the conflict…

Finding a patient self-scheduling vendor
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Finding a patient self-scheduling vendor

Patient portal self-scheduling Most reputable EHRs in the ambulatory setting offer self-scheduling through a patient portal. If your EHR offers a patient portal, enable it. Track the percentage of patients who have been registered with the patient portal. This figure is your patient portal enrollment. Keep an eye on the proportion of inactive users (i.e….

Patient self-scheduling is a necessity
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Patient self-scheduling is a necessity

When was the last time you booked a flight by calling the airline? Can you recall a recent phone conversation with a hotel clerk to book a room?  You are not likely surprised that 82% of travel bookings occur via an app or website. And yet, patients frequently cite difficulty booking appointments with healthcare providers. …

4 ways to boost patient portal adoption
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4 ways to boost patient portal adoption

You probably already have a patient portal. Over 90% of private medical practices do. Most Electronic Healthcare Record systems (EHRs) include a patient portal feature. They have been pressured to do so by regulations and a more competitive market. CMS requires you offer a patient portal for a Merit-Based Incentive Payment System (MIPS) measure. This…

Kelly Gordon, LCSW, Embrace Wellness LLC, Interview with meddkit

Kelly Gordon, LCSW, Embrace Wellness LLC, Interview with meddkit

From many years of helping people in ALL kinds of ways, Kelly Gordon opened up her own practice, Embrace Wellness, LLC. Helping kiddos is what she does best! Parents, listen up, this one is for you! Hear Kelly talk about: 1. Her journey to working with kids 2. Best advice for parents! 3. What therapy…

Texting for patient payments, estimates, and insurance verification
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Texting for patient payments, estimates, and insurance verification

Text messaging for patient payments Patient payments are hard to collect If you bill patients, you know that it is challenging to collect out-of-pocket. A report by McKinsey found that “…provider collection rates run at 50 to 70 percent for small-dollar liabilities for insured patients and fall to about 10 percent for self-pay patients.” The…

Texting for recalls and preventative health
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Texting for recalls and preventative health

Scheduling recalls with your existing patients is one of the best ways to keep them healthy, improve goodwill and maintain good cash flow. Your existing patients or clients are your: Priority for attention and care Least expensive appointments to secure Biggest potential advocates or detractors Recalls are not for every specialty. They work best for…

Texting for patient reviews and ratings
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Texting for patient reviews and ratings

Online ratings and reviews increasingly drive consumer decisions. Your online ratings determine how easy it is for prospective patients to find you and whether they book you.  Ratings also influence how your existing patients and peers perceive you. They are often the first impression that someone has of you and your practice. Providing great care…