Learning and Assessment Kit-MSL954007 Obtain representative samples in accordance with sampling plan 22477VIC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM003 Develop workplace communication strategies CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning

policies and procedures in the construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWRK204 Work effectively in the industry AHCWRK209 Participate in environmentally sustainable work practices AHCWHS201 Participate in work health and safety processes Elective units AHCIRG220 Assist with surface irrigation operations AHCIRG222 Assist with pump and flow control device operations AHCSOL202 Assist with soil or growing media sampling and testing AHCWRK209 Participate in environmentally sustainable work practices AHCDRG202 Maintain drainage systems AHCMOM203 Operate basic machinery and equipment AHCPER209 Recognise characteristics of integrated plant and animal systems AHCLSK217 Apply animal welfare principles to handling and husbandry of livestock AHCSHG202 Assist in preparing for shearing and crutching AHCWOL201 Pen sheep AHCWOL202 Perform board duties AHCWOL203 Carry out wool pressing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency TAEASS503 Lead assessment validation processes TAEASS502 Design and develop assessment tools TAEASS504 Develop and implement recognition strategies TAEASS501 Provide advanced assessment practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-MSL954007 Obtain representative samples in accordance with sampling plan 22477VIC aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to